FAQs
Placing Orders
1. What if I don’t want to pay with debit or credit card?
We have more options for you! Don’t worry. Chat with us via our WhatsApp customer service line +57 3163110013 or via emai to info@klatso.com
- Other payment methods are: ACH/WIRE transfers, Zelle Payments, Venmo Payments
2. When in the payment process, the page would not load and I don’t know if I have been charged. What should I do?
Don’t worry! Chat with us via our WhatsApp customer service line +57 3163110013 or via email info@klatso.com and we’ll confirm the status of your order.
Shipping Process
1. · Where do you ship from?
Barranquilla, Colombia
2. Does my total include any import/duties taxes?
Orders are subject to additional shipping charges based on the country’s taxes, tariffs and duties. These fees are to be paid by the recipient upon arrival and we are unable to calculate them in advance. Please be aware of DHL delivery updates once your order has been shipped.
If you have questions about customs charges, please contact your local customs office.
3. How long is shipping time and what is the cost?
Shipping time is between 3-8 days depending on your destination. Your order will be delivered via DHL Express.
Orders
1. What should I do if my order arrived damaged?
You must report it to our customer service line via WhatsApp at +57 3110013 or via our info@klatso.com and we’ll review your case.
2. May I return my order?
Only orders that arrive damaged or incorrect are eligible for returns.
3. Do you provide Klatso Packaging?
· No, we do not supply any packaging.
